Refund & Cancellation Policy

1. Nature of Donations

All donations made through this website are voluntary charitable contributions. Donations are non-refundable and non-cancellable once successfully processed.

2. Exceptional Circumstances for Refund

Refunds may be considered only under the following exceptional circumstances:

• Duplicate transaction caused by a technical error
• Incorrect amount debited due to system or payment gateway malfunction

Refund requests must be submitted within 7 calendar days from the date of the transaction.

3. Refund Request Procedure

Refund requests must include the following details:

• Donor’s full name
• Transaction ID
• Date and amount of donation
• Reason for refund request

Requests submitted without complete or verifiable information may not be processed.

4. Review and Approval

All refund requests are reviewed on a case-by-case basis. The organization’s decision regarding refunds shall be final and binding.

5. Refund Processing

Approved refunds will be issued only to the original payment source used for the transaction.

Refund processing timelines depend on the payment gateway, banking institutions, and applicable financial regulations.

6. Tax and Compliance Impact

Refunds may not be processed if a tax exemption receipt (such as 80G) has already been issued.

Donors are solely responsible for any tax implications arising from approved refunds.

7. Program or Event-Related Payments

In the event of cancellation of a paid program, workshop, or event (if applicable), refund eligibility, timelines, and conditions will be communicated separately through official channels.

8. Force Majeure

The organization shall not be held liable for delays or failures in refund processing caused by events beyond its reasonable control, including but not limited to natural disasters, system outages, banking delays, or regulatory actions.

9. Policy Updates

This Refund & Cancellation Policy may be amended at any time to comply with regulatory, legal, or operational requirements. Updated versions will be published on the website.